MARKETING: Product plans - Frequently Asked Questions (FAQs)

  • Created: 12-Jan-2011
  • Updated: 16-Nov-2011

What are the key difference between the Subscription and Performance plans?
Can I change from one plan to another after I’ve registered?
How often can I change my Performance Success Fee?
When and how do I pay Performance Success Fees?
What if I receive a long-term rental while I’m on the Performance Plan?
What happens if I have a cancellation?
Will I be charged for bookings I add to the system?
I have multiple properties to list. Am I eligible for a discount?

What are the key differences between the Performance Plan & Subscription Plan products?

The Performance Plan is a pay-on-success based service. You pay for rental bookings we provide, that go ahead, and only after the stay has completed. Additionally, the Performance Plan gives you greater marketing exposure:

  • You can boost your score and improve your ranking* (where your property appears in search results pages) by nominating a higher than base-level success fee.
  • Performance Plan listings show as featured listings in search results and are rotated randomly as featured listings on the home page.  
  • Top Performing Performance Plan listings include AA Smartfuel incentives.
  • Performance Plan listings are promoted in any additional marketing we do (with partner websites etc.)

The alternative Subscription Plan is an annual subscription-based service where you pay a fixed fee for a listing on the website. 

* Note that other factors affect your ranking including quantity/quality of member feedback.

Can I change from one plan to another after I’ve registered?

Yes, you can move from one plan to another at any time. If you are moving from the Subscription Plan to the Performance Plan, the remaining value of your subscription will be credited to your Bookastay account. You will need to pay any additional amount required to bring your account to the minimum start-up credit. Note that you will not be charged success fees on bookings you’ve received prior to moving to the Performance Plan.

If you choose to move from the Performance Plan to the Subscription Plan you will need to purchase a new, 1-year subscription and pay any additional amount required for this. Note that you are obligated to pay the success fees associated with any Performance Plan bookings you’ve received up until your move to the Subscription Plan since you received the marketing benefits while on this plan that led to you receiving these bookings.

How often can I change my Performance Plan success fee?

You can change your nominated success fee level at any time. We store your success fee setting each time a booking request (or question) is received, so the changes you make only effect booking requests received from that point forward - i.e. booking received before the change will be billed at previously nominated success fee levels.

You can preview the effect of any change to your nominated success fee on your score and ranking (where you appear in search results) before you commit to any change.

When and how do I pay Performance Plan success fees?

Success Fees will be charged to your Bookastay account the day after the final nights stay. Charges are generated automatically based on booking information from your Calendar. For this reason, Performance Plan users are required to keep their calendars up to date and confirm bookings that go ahead.

Accounts in debit need to be settled within 7-days. You can top-up your Bookastay account at any time using your credit card, internet banking or by sending us a cheque.

What if I receive a long-term rental while I’m on the Performance Plan?

We charge a maximum of 14-nights success fee on any one booking. On these longer-term rentals the success fee is billed after the 14th night stay.

What happens if I have a cancellation?

We do not charge success fees on stays that do not go ahead. Should you have a cancellation before a stay commences just cancel the booking on your Bookastay Calendar.

If you forget to cancel a booking you can cancel it later (by contacting our support desk), and we will reverse the success fee charge on your account. We do charge a $10 administration fee for any manual fee reversals.

Will I be charged for bookings I add to the system?

No, we only charge Performance Plan success fees on bookings that we generate (via the Bookastay website or our partner sites). There is no charge to manually add your own bookings (rental or family & friend) or for bookings that are generated from your website when you use our widgets (unless the user comes to your website from a click through from our site). Our goal is to have you keep your calendar up to date. Charging for bookings we don’t produce would be counter productive to this goal.

I have multiple properties to list. Am I eligible for a discount?

Yes, we provide a multi-listing discount based on the number of active listings you have on the website. The more active listings you have the greater your discount level. The amount you nominate as a success fee under the Performance Plan is gross of any discounts, i.e. your discount will be applied to the total success fee calculated for each completed stay.

For more information see multi-listing discounts.

Still not sure which plan to choose? Got questions? Contact us.